The appropriate use of assertive behaviour enables people to deal with work situations and personal contacts in a manner that is productive, yet maintains and improves relationships.

Our I day interactive workshop will help delegates identify how the correct use of body language and voice control and being able to communicate calmly, can be used to their advantage and will improve their professional image.

Understand when to use assertive behaviour and when to offer a more flexible approach, manage others expectations and be confident to defend your position.

The next course will be running Wednesday 22nd October and cost £175.

Please contact Maxine Green to reserve your place and enrolment on 01903 273101 or at m.green@nbcol.ac.uk.

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The ILM Level 3 Certificate in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required by a manager. This qualification builds on the ILM Level 3 Award in First Line Management, and broadens the skills and knowledge in a flexible and practical way.

Topics that we cover in the 17 week course are:

1. Understanding Leadership
2. Understand how to establish an effective team
3. Understand how to motivate to improve performance
4. Contributing to innovation and creativity in the workplace
5. Understanding Quality Management in the workplace
6. Understanding Costs and budgets
7. Solving problems and decision making
8. Understanding Marketing for managers

The classes run from 6pm-9pm every Thursday during term time and costs £490.

This course has very high success rates of over 90% and learners will benefit from working with other students from a wide variety of business sectors.

This is not an examination based course but there are 8 written assignments-one for each topic and they always relate back to your work experience.

Please contact Maxine Green for further information on 01903 273101 or at m.green@nbcol.ac.uk.

Opportunities to develop your employees entire skill-set through an apprenticeship framework.

Develop your staffs core skills in Maths and English as part of a framework for Health and Social Care. Northbrook are offering apprenticeships for new and existing staff at level 2 or 3 from £250 (19yrs+)!

For more information, or to enrol, please contact Selina Shields-Bishop on 01903 273718 or at s.bishop@nbcol.ac.uk.